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Frequently Asked Questions about Silver Fantasy

Company and Security Information

Shipping and Personalization

About Our Products


Company and Security Information


How do I contact Silver Fantasy?

Please use our email address - support@silverfantasy.com. We try to personally answer all mail within one to two business days unless otherwise noted on our home page.


Do you offer wholesale pricing?

Not at this time.


What happens to personal data I submit over the Internet?

We always respect your privacy. The information you provide to us will only be used in processing your order. The data collected is regularly cleared from our server and resides only in our database, accessible only to the owners of Silver Fantasy LLC. Your information will never be released to any other party for any purpose.


Is it safe to order with a credit card on the Internet?

Silver Fantasy, its shopping cart server and its secure payment processer all use industry-standard Secure Sockets Layer (SSL) encryption, data integrity and authentication technology. Under Federal law, your liability for an unauthorized credit card charge is limited to $50; depending on your credit card agreement, you may have no liability at all. When using a credit card online, look for an unbroken key or padlock (a small icon usually located in the bottom corner of the web page) whenever you are on a page that asks you to submit sensitive information.


What if I don't want to give my credit card information over the Internet?

All orders are submitted via SSL (Secure Sockets Layer) encryption; they are as safe or safer than giving your card information over the phone. However, if you wish you can mail a copy of our order form to the following address with your credit card number and expiration date included. Please note that the minimum order is $15.00 before shipping.

SF
3521 Green Spring Dr.
Fort Collins, CO 80528


What forms of payment do you accept?

We accept VISA, Mastercard, Discover, and American Express credit cards. We do not accept checks or money orders.


Is there a minimum order?

Yes, there is: it is $15.00 before shipping costs have been added. You will find that if you try to checkout before at least $15.00 of merchandise has been added to your cart, you will receive an alert message. Having a minimum order helps us keep our costs down and our service level high.


What kind of guarantee do you offer?

We offer a 20-day money back guarantee. If you're not completely satisfied, return your merchandise for a full refund (minus shipping fees). See the next section for returns information.


If I don't like what I receive, can I return or exchange it?

Of course - we want you to be completely satisfied and to shop with us again! You can return anything for refund or exchange within 30 days of shipping (except charm bracelets that we have assembled for you - they are not returnable).

Please view our Returns page for more information.


Can I use your pictures or text on my website?

No. All contents of this website (images, copy, layout, etc.) are protected by The Federal Copyright Law of 1978. As a user of our website, we grant you permission to download any image or copy contained on the site with a web browser as displayed to use for your personal viewing on your own computer screen.

Any other use of our text and imagery is in violation of the Federal Copyright Law. This includes, but is not limited to, displaying any of our image on another web page, editing images, and linking directly to one of our images. Copy and text may not be reproduced on any other website, in any book, or in any other publication without express written permission. Any reproduction or editing by any means without the explicit written permission of Silver Fantasy is expressly prohibited.

We create all of our own imagery in-house. Please respect our rights as owners of all included contents. We take copyright infringement very seriously and will actively protect our interests in this matter.

Shipping and Personalization


What shipping options are offered?

Free Priority Mail shipping for orders over $100.00! This option will be entered for you automatically at checkout.

We offer two U.S. shipping options, USPS Priority Mail ($6.00) and USPS Express Mail ($17.00). Both can be delivered to addresses and P.O. Boxes (Express Mail requires an adult's signature, but this can be waived for P.O. Boxes). Note that we do not offer overnight shipping. Express Mail does not mean overnight; it simply means expedited.

Silver Fantasy shipping times

Business days are Monday - Friday. Orders received Friday evening through Sunday evening will begin processing on Monday. For example, if you place an order using Express Mail on Saturday morning, the earliest you could receive your package is Wednesday.

Do you ship to Canada?

At this time we only offer shipping to U.S. addresses.


How are my charms and other items shipped?


Charms, bracelets and other jewelry items are shipped polybagged and padded against damage during shipping.


Do you offer gift wrapping?

This option is included on our shopping cart at a cost of $1.25 per gift box.


Do you engrave charms?

We do not offer engraving services. Engraving services are usually available through local jewelers.


How do gift certificates work?

Purchase a gift certficate in the amount of $25, $50, $75 or $100. Your name, the name of the receipient, and the amount will be printed on a high-quality paper certificate and mailed via USPS to the recipient at no charge.

To redeem a certificate, shop at our online store. You’ll see a space for Vouchers right on the first page of the checkout process. Enter the number of your Gift Certificate in that box and your discount will be applied to the amount of your order.

Please note that certificates are only redeemable at www.silverfantasy.com, and are not redeemable for cash. If the value of your certificate exceeds the amount of your order, you will not receive a refund.

About Our Products


Are all your items sterling silver?

Every charm, chain and earring that we carry is .925 sterling silver. All charms are three-dimensional cast or stamped.


How should I care for my sterling silver?

Store your silver jewelry in a cool, dry place, such as in a sealed bag. This will help prevent both tarnishing and scratching by other pieces. Use water and mild soap (such as dish detergent) for cleaning, then pat dry with a soft cloth (don't use paper towels or tissues as they might cause scratches). When dry, use a special jewelry polishing cloth to restore luster and remove tarnish. Dip cleaners can be harmful to sterling silver and are not recommended.


How do I attach charms to my bracelet?


Refer to our attachment instructions page for a photo guide. All charms come with a jump ring; you can use a fingernail or a small pair of pliers to bend it out and back to attach your charm. We also carry split rings, which are like a tiny keyring. These are much more secure but somewhat more difficult to attach. We recommend split rings for all cuff and charm bracelets instead of jump rings.


Can you attach my charms to my bracelet for me?

We do offer this service at a charge of $1.00 per charm attached. Custom bracelets are not returnable due to the extra time involved in preparing the order. If you have an order in progress and want your charms attached, please email us.


What if I lose a charm?

Sorry, but we are not responsible for lost charms. Charm bracelets are fairly delicate and it's easy to catch a jump ring on clothing, etc., pulling it open. We recommend you check your bracelet's jump rings periodically to make sure they remain closed.

If you are really concerned about losing charms, we recommend split rings instead of jump rings. Split rings are $0.40 each and are much more difficult to open accidentally; they can be used on both charm bracelets and cuffs.

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